Refund Policy

We want you to be happy with ChatCooker. This Refund Policy explains when and how you can request a refund for a paid plan.

Free plan first

Every account starts on the free plan, so you can try ChatCooker's core features before you pay anything. We encourage you to explore the free plan to make sure the Service fits your needs before upgrading.

7-day satisfaction window

If you're not satisfied with a paid plan, you may request a refund within 7 days of your payment. If your request is within this window and your usage is consistent with genuinely evaluating the Service, we'll refund your payment for the current billing period.

What is not refundable

• Requests made more than 7 days after payment.
• Renewals for a period that has already substantially been used.
• Accounts suspended or terminated for violating our Terms & Conditions.
• Charges where the plan has been used in a way that indicates abuse of the refund policy.

Prorated upgrades

When you upgrade from one paid plan to a higher one, we credit the unused value of your current plan toward the new one. This credit is applied automatically at checkout and is not paid out as cash.

How to request a refund

Open a support ticket or reach us through the Contact page with your account email and the payment you'd like refunded. We aim to review every request within a couple of business days. Approved refunds are returned using the original payment method where possible; the time it takes to appear depends on your provider.

Changes to this policy

We may update this Refund Policy from time to time. The latest version will always be posted here with an updated date.