Frequently asked questions

What is ChatCooker?

ChatCooker is a Chrome extension that adds a smart AI button next to your message box. One click reads the conversation and writes a perfect reply — or rewrites a draft you already typed — in your language, tone and length.

How do I install the extension?

Open chrome://extensions, enable Developer mode, click Load unpacked, and select the ChatCooker extension folder. Once the Chrome Web Store listing is live you can also add it in one click from the Download page.

Do I need an account?

Yes — create a free account, then sign in inside the extension. Your plan, daily limit and preferences follow you across every device you log in on.

Which browsers are supported?

ChatCooker works on Google Chrome and other Chromium-based browsers such as Edge, Brave and Opera. A Firefox build is on the roadmap.

Will the extension update automatically?

When installed from the Chrome Web Store it updates automatically in the background. If you loaded it manually (Load unpacked) you will need to reload the new version yourself.

How many devices can I use?

You can stay logged in on multiple devices at once. Manage them from Account → Devices, where you can rename a device or sign it out remotely.

Which platforms are supported?

WhatsApp Web, Messenger/Facebook, Gmail and Telegram out of the box — plus any website an admin adds, with no extension update needed.

What is the difference between Reply and Rewrite?

Reply reads the conversation and suggests brand-new replies you can insert. Rewrite takes a draft you already typed and polishes it — clearer, friendlier or more professional.

Can it reply in Bangla or Banglish?

Absolutely. Pick from 20+ languages including Bangla and Banglish, and it remembers your choice for next time.

Which AI models can I use?

Claude, Gemini, GPT and Grok all sit behind one dropdown. Choose a Fast model for speed or a Smart model for the best quality — Smart models need a Pro plan.

What are Memories?

Memories let you give the AI facts to reply from — your prices, opening hours, location or policies. It then weaves the right details into replies automatically.

What are Tones, Languages and Lengths?

They are the dropdowns in the extension that shape each reply. You can use the built-in options or add your own custom ones from your account.

Is ChatCooker free?

Yes — the Free plan gives you a set number of replies every day. Upgrade to a paid plan for a higher daily limit and access to Smart AI models.

How do payments work?

Choose a plan and pay by manual method (bKash/Nagad) or card. Manual payments are activated once we verify them; card payments are near-instant.

Can I upgrade or downgrade my plan?

You can upgrade any time and the change applies right away (prorated). Downgrades take effect after your current paid plan runs out, then you can pick a lower plan.

What happens when I hit my daily limit?

Generation pauses until your limit resets. You will see exactly when it unlocks, and can upgrade for a higher limit at any time.

Can I cancel any time?

Yes. Your plan simply runs until the end of the period you paid for and then drops back to Free — no lock-in.

Is there a refund policy?

Yes. If you are not satisfied with a paid plan you can request a refund within 7 days of your payment. See our Refund Policy page for the full details.

Do drafts I do not send still count?

Each reply you generate counts toward your daily limit whether or not you end up sending it, and rewrites of your own drafts count too. You will always see how many replies you have left.

Do you store my messages?

No. We only log anonymous usage counts to enforce your daily limit — never the contents of your conversations.

Is my data safe?

Your messages are sent securely to generate a reply and are not saved. We store only your account details and usage counters.

The button is not showing up — what do I do?

Make sure you are logged in inside the extension and the page has finished loading. Refresh the tab, and check the System status page in case maintenance is on.

How do I get help?

Open a support ticket from your account, or use the Contact page. We usually reply within a day.

Can I leave a review?

Paid users can share a review from Account → My Review. Once our team approves it, it appears on our website with your name and photo.